This item ships via FedEx or UPS (depending on your zip code). Once shipped, you will receive a tracking # via the email address you provide. Ground shipments usually arrive within 2-5 business days. Please inspect the package when it arrives to review if damage occurred during shipping. If a box is crushed, wet or severely damaged, reject the shipment and do not sign for it. The item will be returned to us, which allows us to file a claim. We will then be able to ship your replacement item within 24 hours.
If shipment is found to be damaged after delivery, contact customer service immediately so a claim can be filed. Please retain all damaged items and shipping materials, as the carrier may need to perform an inspection.

Satisfaction Guarantee: At Bunk Bed Furniture Store, customer satisfaction is a measure of how products and services supplied by our company meet or surpass your expectations. Through our testimonies, our satisfied customers speak for themselves. Every day we strive to ensure that all of our customer needs and expectations are met. We want to establish and maintain a relationship that is built on QUALITY products and service that Bunk Bed Furniture Store provides to both commercial and residential clients worldwide.